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Shipping & Delivery Policy:
For any other country, the expected delivery date to the customer is 5-10 working days based on location & subject to the availability of our shipping partners.
Exchange Policy:
Customers can contact Savana Valley within 10 days of receiving the item for issues related to color, product change, or defects. The return for exchange policy lasts for 30 days.
Refund Policy:
The return for refund policy lasts for 14 days.Customers must contact you via email for a refund request with a timestamp, followed by a call if
needed.
Late or Missing Refunds:
Customers should check their bank account or contact their bank/credit card company for any delays in
refund processing.
In case of late or missing refunds, customers are advised to contact you immediately via email.
Shipping Cost and Policy:
Savana Valley covers the cost of shipping returns for domestic shipping.
Customers are responsible for return shipping costs for international returns.
The cost of return shipping will be deducted from the refund.
Unacceptable Returns:
Items not in the original condition as shipped.
Items worn or further damaged for reasons not due to your error.
Returns more than 30 days after delivery are not accepted.
Return Eligibilities:
Eligible items for return must be unused and in their original packaging.
A receipt or proof of purchase (order number) is required for processing return labels.
Customers should contact you before returning items, and you'll arrange for collection.
Process After Receiving Return:
Customers will be notified via email about the approval or rejection of their refund.
If approved, refunds will be processed, and credit will be applied to the original payment method within
a specified timeframe.
Contact Information:
Customers can contact you via email at [email protected] or by phone at +1 612-772-2705
